Acceptable Use Policy

This policy outlines the acceptable and prohibited uses of our hosting services.

Last updated: August 28, 2025

1. Introduction

This Acceptable Use Policy ("AUP") outlines the rules and guidelines for using WebAutomation's hosting services. By using our services, you agree to comply with this policy. Violations may result in suspension or termination of your account.

2. Permitted Uses

Our hosting services are designed for legitimate business and personal use, including:

  • Business websites and e-commerce platforms
  • Personal blogs and portfolios
  • Educational and informational websites
  • Non-profit organization websites
  • Development and testing environments
  • Legitimate email services

3. Prohibited Activities

The following activities are strictly prohibited:

Illegal Content and Activities

  • Hosting or distributing illegal content
  • Engaging in criminal activities
  • Violating intellectual property rights
  • Distributing counterfeit goods or services
  • Facilitating illegal transactions

Harmful Content

  • Malware, viruses, or other harmful code
  • Phishing websites or fraudulent content
  • Content that promotes violence or harm
  • Hate speech or discriminatory content
  • Content that exploits minors

Spam and Unsolicited Communications

  • Bulk unsolicited emails (spam)
  • Harvesting email addresses
  • Fake or misleading email headers
  • Automated email sending without consent
  • Comment spam on websites

System and Network Abuse

  • Attempting to gain unauthorized access
  • Distributed Denial of Service (DDoS) attacks
  • Port scanning or network probing
  • Interfering with other users' services
  • Excessive resource consumption

4. Resource Usage Limits

To ensure fair service for all users, we enforce the following limits:

Shared Hosting

  • CPU usage: Maximum 25% sustained, 100% peak
  • Memory usage: Maximum 512MB per process
  • Database connections: Maximum 20 concurrent
  • File count: Maximum 250,000 files
  • Email sending: Maximum 500 emails per hour

VPS Hosting

  • CPU usage: Based on allocated resources
  • Memory usage: Based on allocated resources
  • Bandwidth: Based on plan limits
  • Storage: Based on allocated space

5. Security Requirements

Users must maintain reasonable security practices:

  • Keep software and applications updated
  • Use strong passwords and authentication
  • Implement SSL certificates for sensitive data
  • Regularly backup important data
  • Monitor for suspicious activity
  • Report security incidents promptly

6. Content Monitoring

While we respect your privacy, we reserve the right to monitor and investigate any suspected violations of this policy. We may review content, logs, and other data to ensure compliance and maintain service quality.

7. Violation Consequences

Violations of this policy may result in:

  • Warning: First-time minor violations
  • Suspension: Temporary service suspension
  • Termination: Permanent account termination
  • Legal Action: For serious violations
  • Reporting: To relevant authorities when required

8. Reporting Violations

If you encounter content or activities that violate this policy, please report them immediately. Include relevant details such as URLs, timestamps, and descriptions of the violation.

9. Appeals Process

If you believe your account was suspended or terminated in error, you may appeal the decision. Submit a detailed explanation of your case to our support team for review.

10. Policy Updates

This Acceptable Use Policy may be updated periodically. We will notify users of significant changes via email or through our website. Continued use of our services constitutes acceptance of updated policies.

11. Contact Information

For questions about this policy or to report violations, please contact us:

WebAutomation Compliance Team

Email: compliance@webautomation.co.za

Phone: +27 (0) 11 123 4567

Abuse Reports: abuse@webautomation.co.za

Important: Violations of this policy can result in immediate account suspension or termination. Please ensure your use of our services complies with these guidelines.

Note: This policy is designed to protect all users and maintain service quality. If you're unsure whether your intended use complies with this policy, please contact us for clarification.